Terms & Conditions

Updated: 28 September 2026.

These Terms of Use govern access to the ONE PLUS website, the use of its free features, the submission of enquiries and, where available, the remote ordering of paid services. They reflect Polish law and mandatory European Union rules. If a separate agreement or individual offer has been accepted for a specific service, that document takes priority in matters relating to that service.

1. GENERAL INFORMATION AND USE OF THE WEBSITE

1.1. Who operates the website

The website at https://www.one-plus.pl/ is operated by ONE PLUS Sp. z o.o., with its registered office at ul. Marszałka Józefa Piłsudskiego 43/7, 50-032 Wrocław, Poland. The company is entered in the Polish National Court Register under KRS 0000739695, NIP 8971857670 and REGON 380898127.

General enquiries may be sent to [email protected] or made by telephone on +48 71 880 85 08. Questions about personal data may be sent to [email protected].

1.2. Key definitions

• Website: the ONE PLUS online service available at https://www.one-plus.pl/ and its language versions.
• User: anyone who visits the Website, reads its materials, submits a form, books a consultation or orders a service.
• Client: a User who requests an individual service and enters into an agreement with ONE PLUS in the required form.
• Consumer: an individual who enters into a transaction for purposes that are not directly related to their business or professional activity.
• Electronic Service: a feature provided through the Website, such as viewing materials, submitting a contact form, requesting a call, booking an appointment or sending an enquiry.
• Individual Agreement: an agreement, order, accepted offer or other agreed document defining the specific scope of paid assistance.

Where mandatory Polish law extends certain consumer protections to a natural person entering into a business-related agreement that is not professional in nature for that person, those protections apply to the extent required by law.

1.3. Purpose and functions of the Website

The Website explains the services offered by ONE PLUS and provides ways to contact the company. Depending on the current technical version, it may include:

• information about services and procedures in Poland;
• articles, answers to common questions and practical guidance;
• contact and call-back forms;
• consultation or meeting booking;
• the submission of basic information for an initial assessment;
• payment, where that option has been enabled for a service;
• links to external communication tools, maps, social networks or payment providers.

Public materials can normally be viewed without creating an account. Available features may vary according to the Website’s technical version, language and selected service.

1.4. Electronic Services and technical requirements

To use the Website correctly, a User needs an internet-connected device, an up-to-date browser, JavaScript and cookie support and, for replies, a working email address or telephone number. The User bears the cost of their internet connection and telecoms provider.

An agreement for the free Electronic Service of viewing materials is made for the time that the relevant feature is used and ends when the Website is closed. Form submission is a one-off service and ends when the message is sent or when the User stops completing the form before sending it.

A User may stop using a free Electronic Service at any time by closing the page, not submitting a form or clearing browser data. Requests to erase a submitted enquiry or personal data are handled under the Privacy Policy, subject to applicable legal grounds and retention periods.

Normal internet risks include malicious software, phishing, data interception and messages impersonating another organisation. ONE PLUS does not ask Users to provide passwords for online banking or public administration portals through an ordinary contact form. Anyone unsure whether a message is genuine should verify it using the contact details published on the Website.

1.5. Acceptable use

Users must use the Website lawfully and respect the rights of others. In particular, Users must not:

• submit unlawful, abusive or misleading content;
• provide another person’s contact details without a lawful basis;
• impersonate another person or organisation without authority;
• introduce malicious code, interfere with the Website or bypass security measures;
• scrape data, overload forms, send spam or make mass automated requests;
• use materials in a way that infringes copyright, trade marks, personal rights or other protected rights;
• submit unlawfully obtained documents or ask ONE PLUS to take unlawful action.

ONE PLUS may stop handling an enquiry, block the technical source of abuse and preserve necessary evidence where this is required for security, the protection of rights or compliance with a legal obligation. This does not restrict the rights of a Consumer acting in good faith.

1.6. General information, not individual advice

Website materials explain general rules and typical procedures. They do not take account of every fact in an individual case and do not in themselves constitute personalised legal, tax or financial advice. Publishing an article does not create a representative relationship or mean that ONE PLUS has accepted a case.

Laws, administrative practice, forms, fees and processing times can change. The update date helps Users assess how recent a page is, but important decisions should be based on the current requirements of the competent authority or an individual assessment.

Information on the Website is not a guarantee of a positive decision, a particular timeframe or action by a public authority. Residence, employment, citizenship, registration and other administrative decisions are made by the competent authorities.

2. ENQUIRIES, AGREEMENTS AND DELIVERY OF SERVICES

2.1. Enquiries and formation of an agreement

Submitting a form, message, price request or call-back request normally invites further discussion. The enquiry alone does not oblige ONE PLUS to accept a case and does not always create a paid agreement.

Before an agreement is made, the Client is given the main characteristics of the service, its price or the method used to calculate it, payment arrangements, expected stages and any other information required by law. An agreement for a specific service is formed when:

• the parties sign an agreement;
• the Client accepts an individual offer and ONE PLUS confirms the order on those terms;
• the Client places a paid order through a Website feature that clearly states the obligation to pay and receives confirmation;
• the parties otherwise clearly agree the essential terms and confirm that work is to begin.

An automatic acknowledgement of a form confirms receipt only, unless it clearly states otherwise. Before an agreement is made, ONE PLUS may decline a new matter, for example because the required expertise is unavailable, there is a conflict of interest, a deadline cannot reasonably be met or the initial information is insufficient.

2.2. Individual Agreement and order of priority

The specific scope of work is set out in the Individual Agreement, accepted offer or order. It may specify stages, price, payment schedule, Client responsibilities, estimated timeframes, communication arrangements and rules for ending the engagement.

If documents conflict, they apply in the following order:

1. mandatory law;
2. the Individual Agreement and agreed amendments;
3. the confirmed offer or service specification;
4. these Terms;
5. general information on a service page.

Marketing copy or an example of a typical situation does not automatically expand the agreed scope of a service.

2.3. Client responsibilities

To enable proper delivery, the Client must:

• provide complete and accurate information;
• supply legible, authentic documents that the Client is entitled to use;
• promptly report letters, requests, decisions and deadlines issued by public authorities;
• check personal details and prepared documents before signing or filing them;
• respond promptly and provide missing material;
• not withhold circumstances that may change the legal assessment;
• pay service charges and external costs when due;
• notify changes of address, telephone number, email address or relevant circumstances.

ONE PLUS may pause work where it cannot reasonably continue without necessary information, a document, signature, power of attorney or payment. The Client will be informed through the agreed channel. The consequences of a Client’s delay are assessed under the agreement and mandatory law.

2.4. Scope and delivery of services

ONE PLUS performs the agreed work with professional care. Depending on the matter, this may include analysing the situation, checking documents, preparing applications, arranging translations, assisting with correspondence, monitoring available case information and carrying out other agreed activities.

If an activity requires an advocate, legal adviser, notary, sworn translator, tax adviser or another licensed professional, ONE PLUS may propose working with an appropriate partner. The Client will be told who provides that part of the service and whether it involves a separate fee or agreement.

Representation before an authority is possible only where the legally required power of attorney has been granted. Payment for a service does not by itself authorise ONE PLUS to sign documents or make declarations on the Client’s behalf.

ONE PLUS working times are distinct from those of public authorities, courts, banks, translators, notaries, couriers and other third parties. A timeframe controlled by an external body is an estimate unless the law or the agreement expressly provides otherwise.

3. PRICES, BOOKINGS AND CONSUMER RIGHTS

3.1. Prices, payment and invoices

The price of a service is stated on the Website, in a price list, offer or Individual Agreement. Where an initial assessment is needed, the final price or the method for calculating it is provided before the agreement is made.

Before a paid order is placed, a Consumer receives information about the total price including taxes, known additional charges, the method of payment and when payment is due. Official fees, notarial costs, translations, delivery, partner fees and other external expenses are included in the ONE PLUS fee only where this is expressly agreed.

Payment may be made using the method offered for the specific order. An invoice or other sales document is issued under Polish rules. Late payment may lead to work being paused where permitted by the agreement and the law, without affecting Consumer rights that cannot be excluded.

3.2. Booking, rescheduling and cancellation

When booking a consultation, the Client should provide current contact details and a short description of the matter. ONE PLUS may request documents in advance if they are needed for a useful discussion.

Rules on rescheduling, cancellation and payment for preparatory work already completed are provided before a paid agreement is made or included in the individual document. If no separate rules have been agreed, mandatory Polish law applies, including Consumer rights relating to distance contracts.

If a meeting cannot take place for reasons attributable to ONE PLUS, the company will offer another date or refund the payment for the undelivered part in accordance with the law and the agreement.

3.3. Consumer right to withdraw from a distance contract

A Consumer who makes a distance contract or an off-premises contract normally has 14 days to withdraw without giving a reason. The period and statutory exceptions are set by the Polish Consumer Rights Act. Before the agreement is made, ONE PLUS provides the information required by law about how to exercise this right.

A clear withdrawal statement may be sent, including by email to [email protected]. A Consumer may use the statutory model form but does not have to do so. Sending the statement before the deadline is sufficient.

If the Consumer expressly asks for the service to begin before the 14-day period expires and then withdraws, the Consumer may have to pay a proportionate amount for the part completed before withdrawal. The right to withdraw from a service contract may be lost once the service has been fully performed, if performance began with the Consumer’s prior express consent and acknowledgement that full performance would result in loss of the right.

Any payment due for refund will be returned without undue delay and within the statutory period, normally using the same payment method unless another method has been agreed without additional cost to the Consumer.

3.4. Model withdrawal statement

To: ONE PLUS Sp. z o.o., ul. Marszałka Józefa Piłsudskiego 43/7, 50-032 Wrocław, Poland, [email protected].

I hereby give notice that I withdraw from the contract for the following service: [service]. Date of the contract: [date]. Name: [name]. Address: [address]. Order or contract number: [number]. Date of notice: [date]. A signature is required only for a paper notice.

Use of this model is optional. Any unequivocal statement clearly communicating the decision to withdraw is sufficient.

3.5. Complaints

A complaint about the Website or a service may be sent to [email protected] or by post to the company’s address. It is helpful to include the complainant’s name and contact details, a description of the issue, the date it arose, any case or order number and the requested outcome.

ONE PLUS may ask for clarification or a document where the complaint cannot otherwise be assessed. Complaints are considered without undue delay. A Consumer will receive a response within the period required by law, normally no later than 14 days, on paper or another durable medium.

Making a complaint does not remove any other remedy available to the Client under the law or an Individual Agreement.

3.6. Alternative dispute resolution for Consumers

After the internal complaint process has been completed, a Consumer may use an out-of-court dispute resolution procedure where one is available for the matter. Information and assistance may be obtained from a municipal or district consumer ombudsman, the Polish Trade Inspection, ADR entities listed by the Office of Competition and Consumer Protection, UOKiK, and, for a cross-border dispute within the EU, the European Consumer Centre.

Participation in a specific procedure depends on its rules and, where required, the parties’ consent. Access to alternative dispute resolution does not prevent either party from bringing a claim before the competent court.

4. LIABILITY, EXTERNAL SERVICES AND CONTENT

4.1. Liability

ONE PLUS is responsible for properly performing its own obligations under the agreement and applicable law. Nothing in these Terms excludes liability that cannot lawfully be limited or removes mandatory Consumer rights.

ONE PLUS does not guarantee a decision by a public authority, court, bank or other independent institution where the outcome is outside the company’s control. ONE PLUS is also not responsible for delay or an adverse result to the extent caused by inaccurate or incomplete Client information, late delivery of documents, a deadline missed by the Client, the act of a third party, failure of an external system or an event outside reasonable control.

For Users acting in the course of business, liability may be further addressed in the Individual Agreement within the limits permitted by Polish law. Those limitations do not apply to a Consumer where they would conflict with mandatory protections.

4.2. Events outside reasonable control

A party is not responsible for delay caused by an event it could not reasonably prevent if it promptly reports the obstacle and takes available steps to reduce its effects. Examples include a prolonged infrastructure failure, action by an authority, closure of an office, cyberattack, strike, emergency, war, natural disaster or serious communications outage.

Such an event does not remove an obligation to refund a Consumer where a refund is required by law, nor does it release obligations that can still reasonably be performed despite the obstacle.

4.3. External services and links

The Website may link to public administration portals, maps, social networks, video services, messaging tools, payment providers and partner websites. When following an external link, the User is subject to the terms and policies of that provider.

ONE PLUS checks links when they are published but does not control external websites and is not responsible for later changes to their content, availability or security. A link does not amount to an endorsement of every service offered by the external provider.

4.4. Intellectual property

Texts, structure, original graphics, photographs, videos, logos, signs and other Website materials are protected by Polish and European law to the extent that they qualify for such protection. Some materials may be used under a licence from the rights holder.

Users may view the Website and save materials for lawful personal use. Quotation and other uses expressly permitted by law remain available. Mass copying, publishing a substantial part of the materials, removing authorship information, creating a misleading copy of the Website or commercially exploiting the brand requires an appropriate legal basis or the rights holder’s consent.

5. PRIVACY, GOVERNING LAW AND GENERAL TERMS

5.1. Personal data, cookies and marketing

The processing of personal data, legal bases, retention periods, recipients, User rights and cookie controls are described in the separate Privacy Policy and the Website’s cookie settings centre. These Terms do not duplicate that information.

Sending a service enquiry does not automatically constitute consent to marketing. Marketing communications are sent only where there is an appropriate legal basis and include the possibility to opt out in the applicable manner.

5.2. Governing law and courts

These Terms and agreements with ONE PLUS are governed by Polish law unless the Individual Agreement or mandatory law provides otherwise.

The choice of Polish law does not deprive a Consumer of the protection of mandatory provisions of the country in which the Consumer habitually resides where that protection applies under the EU Rome I Regulation. The competent court is determined under Polish procedural law and applicable EU rules, including the special jurisdiction provisions for Consumer disputes.

In disputes between businesses, the parties may agree on the courts at the registered office of ONE PLUS where this is permitted by law. This does not apply to a Consumer in a manner that restricts mandatory procedural rights.

5.3. Changes to these Terms

ONE PLUS may update the Terms because of changes in law, Website features, payment methods, service structure, security requirements or contact details. The date of the current version appears at the top of this page.

A change does not operate retrospectively or reduce rights already acquired by a Consumer. A new version applies to an ongoing Individual Agreement only to the extent allowed by that agreement and the law, or after any required notice or agreement.

If one provision is found invalid, the remaining provisions continue to apply where the arrangement can reasonably operate without the invalid part. The mandatory rule of law or lawful interpretation closest to the provision’s purpose applies in its place.

5.4. Language and availability

The Website is available in several languages. The translations are intended to help Users understand the rules and services. A particular order is governed by the language and documents used by the parties when making the Individual Agreement.

These Terms are available free of charge and may be saved or printed. A User who needs the text in a more accessible format or notices a technical problem may contact [email protected].

5.5. Main legal instruments

These Terms take account in particular of the following legislation, as amended:

• the Polish Civil Code of 23 April 1964;
• the Polish Consumer Rights Act of 30 May 2014;
• the Polish Act on Providing Services by Electronic Means of 18 July 2002;
• the Polish Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016;
• the Polish Copyright and Related Rights Act of 4 February 1994;
• Regulation (EU) 2016/679, the GDPR, in matters relating to personal data;
• Regulation (EC) No 593/2008 on the law applicable to contractual obligations, Rome I;
• Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

This list explains the legal basis of the Terms but does not replace an assessment of a particular agreement or situation.